We want your buying experience with us to be a good one. We thrive on returning or recommended customers. We endeavour to ensure that all orders are received in perfect condition, which is why we carefully pack all our products.
It is always best to contact us first so that we have an opportunity to resolve any issues before you return items to us.
Returns
If you change your mind about your order, for any reason, it can be returned for a refund within 14 working days of the date of delivery at the contacts address at the bottom.
You are responsible for paying your own shipping costs for returning the item. We recommend using a trackable shipping service and/or purchasing shipping insurance as we cannot be held responsible for missing parcels.
Before returning the order please e-mail us at sales@nurge.net, or telephone us on 01594 546464 with your order details to hand and you will be given a Returns number. Items returned without a returns number may not be dealt with immediately and you may inadvertently return an item that results in postage charges incurred that are non-refundable.
Products must be returned in their original condition to the address given in our Contact Details with your Returns number and order details.
We will not issue credit for returned merchandise which has been damaged in transit. In such cases, the customer will be promptly informed, and should contact the delivery company.
Order Cancellation
If you wish to cancel your order, please call us as soon as possible on 01594 546464 for advice. If your order has already been despatched, you will be responsible for paying for the return postage in accordance with our returns policy.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return is in its original and unopened condition.
If a Refund is due it will be credited to the card used for the original payment.
Please allow up to 5 working days for your refund to be processed.
We will email you to confirm what is happening with your return and when your refund has been processed.
Once we have made your refund, please allow the standard amount of time expected by your payment provider for the refund to be credited to your account.
Faulty or Damaged Products
If your product is faulty or has arrived damaged, please send us an email at info@nurge.net or phone 01594 546464 with details of the fault and supporting images. We will get back to you as soon as possible with details of how to proceed. If the claim is valid, we will issue a full refund or exchange the item.
Contact Us
In all cases of delivery problems, Refunds or Faulty goods it is best to contact us first, we are here to help you and deliver a good purchase experience.
If you have problems or need further information, please contact our Customer Service assistants at:
Nurge.net
c/o Whitecroft Essentials
Building 6, Vantagepoint Business Village,
Mitcheldean, UK
GL17 0DD
Tel: +44 (0)1594 546464
Email: sales@nurge.net